Question 1

Did you receive my order & payment?

Accepted Answer

1. If you received an emailed receipt then we have received your order.

2. If you have received an automated interac (e-transfer) email stating the funds have been deposited then we have received your payment.

Your order will be cut within 12 hours of the payment being received.

Question 2

Is my order ready yet?

Accepted Answer

Has it been at least 14 days? If not, it is likely still rooting. All orders are ready within 14 days as posted on the product pages. If you wish to receive them sooner, please email us to see if any extras are rooted already and ready to ship.

Question 3

When will my clones arive?

Accepted Answer

Your clones will take up to 14 days to root and harden off. If you want clones as soon as possible, please email us to see exactly what we have rooted at the moment. Once rooted, the clones will take 1-3 business days to arrive via UPS shipping. You will get a tracking number before the order goes out.
 
If it hasn't been 14 days yet, please be patient :)

Question 4

Can I pay cash?

Accepted Answer

Since we do not have a physical storefront location anymore, all orders need to be shipped and paid for in advance.

Question 5

Is there local pickup?

Accepted Answer

At the moment, all orders are shipped via UPS only. There are no local pickups.

Question 6

What happens if they arrive dead or the package is lost?

Accepted Answer

Our success rate has consistently been over 95% for several years straight. Of course, the odd occurrence happens where the plants do not make it. This is inevitable when working with an order that is sensitive to time, temperature conditions, and handling conditions by postal workers.

If there is ever a damaged package simply send us a picture of the dead plants and we will promptly send out replacements. If the package is lost we will report it to UPS.

Please note: Dead plants should be reported within 12 hours of receiving the order. NLC cannot be liable for grower error. If extras are sent and they do not make it, they will not be replaced as they were sent as a freebie.

We always advise ordering 1 extra if only a handful are needed. This ensures you end up with your ideal plant count. Just like with seeds, the odd times plants simply don't make it. This is a natural part of mother nature.

Question 7

Does NLC offer wholesale / bulk discounts?

Accepted Answer

Yes! Use the drop down menu to select your quantity range to receive a discount. For orders over 100 clones, reach out to us for the best possible pricing.

Question 8

How do you ship clones?

Accepted Answer

Clones are shipped in specialty designed packaging which holds the plants firmly in place. During the colder months, we use reptile heat packs to keep them warm.

Question 9

Does NLC still sell equipment?

Accepted Answer

Yes! We still offer equipment but only for mid-sized home grows and commercial grows. Call us for a list of products and services.

Question 10

Does NLC ship to the USA?

Accepted Answer

No, at the moment we only ship within Canada.